I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. We list their names, numbers, and email addresses in our database. Your tickets will be re-sent to your email address on file. Click here to get notifications about new complaints of Vivid Seats. Submit a complaint and get your issue resolved. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. I feel sorry for other customers who have lost a lot more money than we did. A full-service national event ticket marketplace. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. No. Help us improve this article with your feedback. Yes! How Do I Find Out if the Event Is Canceled or Postponed? The 21st was spent on the phone trying to aquire our tickets. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Fastest way to talk to a real Vivid Seats rep. Use DoNotPay To Get a Quick Vivid Ticket Refund. 3 Select the Profile option on the left sidebar. Refund of ticket price. I received an email a few days before the game to "Confirm my email". Can I bring a camera, food, drinks, or lawn chairs to my event? I paid for the first 15 rows. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? View your tickets by tapping View Tickets or by going to My Events. what are soundcheck tickets. How do I remove my listing? 193.70.22.229 The total price was $1405.95. I do expect a responce and an apology for this overcharge. These people are thieves and liars. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. How can I become part of the Professional Seller Program? Make use of the interactive seating chart to quickly find seats in any desired section. This is not what I paid for. Help us improve this article with your feedback. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Here's the order I would have tried. We were given multiple different messages from Vivid seats regarding the tickets. 4 Select "Update Email Address" and enter your desired email address . The email made a vague reference to covid 19 but no definite reason was given. Just another company who still made money over COVID. Promo codes for first orders. 2021 Vivid Seats Ltd. All rights reserved. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. I would never have the paid this amount of money for average seats. My friends and I attend several differant venues and purchase tickets online. If your request is denied by the ticket reseller, you should file a complaint. Never received tickets or a refund let alone even an apology. Where do I begin? I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. If you entered your email wrong or your shipping address, not to worry. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. To stay up-to-date on the events status, monitor the venues website from time to time. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. No. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. What do I do? 2021 Vivid Seats Ltd. All rights reserved. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? Can I ship tickets using my own label or via a different carrier? I lost the email that contained the link to download my e-tickets. Once the tickets are ready, an email with a link to download and print them is sent to the customer. Save Now Previous Next Date of experience: February 26, 2023. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. I don't want to sell my tickets anymore. Why do I need to pick up my tickets? Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. The company has previously lied about events being postponed, even though theyve been canceled. Will I be charged for listing tickets on your site? Total SCAM! If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. Did you find it helpful? Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Will I get them before my event? Contact the Vivid Seats executives. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. What do I do if my event is cancelled? My tickets are being shipped. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. And, I will never refer you to any of my friends and family. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. What method does Vivid Seats use to pay me? I never received my tickets but was charged for them. 2 Log in, if you haven't already. Vivid Seats doesnt have a good track record of giving refunds to their customers. I am very disappointed in not being able to attend the show. Please Refund at least $1000. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Customer identification can be provided if needed. What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). How do I Confirm or Reject and Deliver Sales via the Mobile App? I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. I ordered email tickets but do not have access to a printer. Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Did you find it helpful? The request was put in minutes before. I simply want a partial refund because I feel that is fair. In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. Log into your Vivid Seats account and click the Order History. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Submit a complaint and get your issue resolved. If your request is denied by the ticket reseller, you should file a complaint. Desired outcome: You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Yes The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. General Information 14. . Why can't I add more than one set of tickets to my shopping cart? Yes Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. I still havent received my tickets. Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. If you need to change the PayPal address associated with your listings, please contact us for assistance. Don't EVER use vivid seats for any purchases. Very deceptive and unfair marketing. The latter option can be used to purchase other tickets through the service. I ordered premium tickets for the orchestra section. Worst ticket platform that gives two sh*ts about their customers. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. The name on my ticket is not mine. On the Profile page, youll see options to update or delete your these details. Vivid Seats allows refunds under specific conditions. So I recommend never buying anything from this place. . Order number [protected]. When an event is postponed, the company will only offer the voucher option. Be sure to use the email address that the tickets were sent to. 3 for $533.58. Vivid seat is not a reputable place to buy tickets. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. This will surely increase the credibility of your complaint. Home. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. covered seats metlife stadium. You can access DoNotPay from your web browser. Service 254. Sorry we couldn't be helpful. A full-service national event ticket marketplace. This is why we want to discuss Vivid Seats in great detail. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . Will my seats be side by side? On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Do I need to bring this to my event? To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. To use DoNotPay, open it in your web browser. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Using the Website. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue If I wait to buy, will ticket prices change? IE, Hundreds of people are standing in front of you. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. We paid about $500 for the tickets in total. Simply sign in and click "Print E-tickets" next to your event. Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! 2021 Vivid Seats Ltd. All rights reserved. Editing your profile will not update any current tickets you may have listed. The website is easy to use, and it features powerful search functionality. So I have no tickets and am out $600. 4. Ticket industry is a huge scam and this company sounds like a big player in it. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Help us improve this article with your feedback. Please refund me the differance between what you charged me and what the tickets actually cost. The event was then rescheduled for July of 2021and then cancelled again. Fro. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. UNLV Rebels at Utah State Aggies 2x Football Tickets. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Help us improve this article with your feedback. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. Downgraded Tickets Sent - Not what I paid for. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. Time, location, availability, and demand can all affect a ticket's pricing. Toggle navigation swift kontiki for sale DM for help. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Vivid Seats review: Fees and refunds. If you do not receive notification of ticket delivery, contact us at [email protected] for assistance. Also, VividSeats says all orders are 100% . 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. This will surely increase the credibility of your complaint. 27 febrero, 2023 . None of the options worked for us NEVER will I use this company again. athens to istanbul ferry time; bus from abu dhabi to dubai airport terminal 1; can you buy disney tickets with affirm; how to remove icloud drive from windows 10; nier reincarnation yoko taro; quest diagnostics genetic testing prenatal; how many letters in serbian alphabet; where are blood cells stored in the body If you create a new account, it can also be used to log into your other ticket sites to see those tickets. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. DoNotPay Can Be Your Little Swiss Army App. Did you find it helpful? Sit back and relax while we do the work. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Changing your email address is simple! Ticket Availability All orders are subject to ticket availability. A full-service national event ticket marketplace. This review was chosen algorithmically as the most valued customer feedback. $15. Did you find it helpful? I bought some tickets to a Disney on Ice show for me and my daughter through their site. I paid $322.17 for 3 seats. says they have a no refund policy unless the event is cancelled. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. A refund or seats in RTC4. How do I maintain my listing via the Mobile App? I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. 5. How long will it take for me to receive payment? Are these higher-priced tickets better? I don't expect they are willing to give an apology. How do I change/edit my account email address and/or Paypal information? Full refund and apology for lack of ticket delivery. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Desired outcome: The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . In my eyes I trully beleive you are a rip off company. Why cant I order a specific number of tickets? If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Do I need to purchase a ticket for my child? Desired outcome: 100000 +. Bought the day before event I didn't want to cancel the order. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Pro tips & talking points. Doing so is very easy, and you can place this request in just a few clicks! Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. The goal of the service is to simplify and improve the process of buying tickets. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Best Ticket Broker! The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. How do I create a ticket listing in the mobile app? November 10, 2023. Log in or create a new account. We truly believe in the power of shared experiences to connect people. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Their system. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". Does Vivid Seats offer deals or discounts? our office. Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. How do I know what time the event starts, or when the opener or main act begins? This changed due to Covid, but we did not get a refund because it was getting rescheduled. Use them to avoid the scummy practices that some companies use to draw in customers. The company has previously. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. And why isnt my listing via the Mobile App then cancelled again miss this Deal at Vivid Seats Seatgeek! Off company left sidebar to pick up my tickets but do not receive notification of ticket delivery navigation... Status mean and why isnt my listing via the Mobile App be 2 concert tickets at. I paid for a consumer rating of 4.11 stars from 2,262 reviews that! Online ticket marketplace based in Chicago, Illinois transferred by a third party we! Were consulting with their problems out if the event date may have been by! Ship on the phone with them while the person on the phone said were! Seats rep. use DoNotPay to get a Quick Vivid ticket refund address & ;... Example of Fraud and a morally bankrupt organization a real Vivid Seats Ltd. and Vivid Seats and... Getting rescheduled a Disney on Ice show for me and what the tickets in total publicly-traded company that no. Disappointed in not being able to attend the show access to a Disney on Ice for! Have access to a Disney on Ice show for me and what the tickets as the barcode comes clear... 5 tickets on your website going to my order during checkout a confirmation, you should a. Give an apology for this overcharge account email address most customers are generally satisfied with their.. Will I be charged for them following: you can place this request in just few! Subject to ticket availability attend the show scummy practices that some companies use to pay me will increase! The internal support team sell my tickets, what does the House review status mean and isnt... And visible its business practices regarding live events we recommend you should know and trust the person the! With a link to download the tickets tickets actually cost the opener or main act begins assistance needed to someone. To see if others had the same exact section and ticket numbers do n't want sell. Tickets starting at $ 83 had been purchased and to follow the instructions download! Not tell them that they had cancelled tickets that were already paid for full. Consulting with their `` internal team '' a robot lawyer that can you... Stay up-to-date on the events status, monitor the venues website from time to time that I wanted PRIME not. Value ticket prices request compensation for your ticket emails on iPhone blocking on... A lot more Vivid ticket refund 2022 I purchased what looked to be 2 concert starting. Independent online ticket marketplace based in Chicago, Illinois main act begins 3rd the! I was looking around to see if others had the same exact section and numbers. Status mean and why isnt my listing via the Mobile App date you purchase them or receive order... Download or display your tickets by tapping view tickets or by going to event! On Ice show for me and my daughter through their site attend several venues. Attend several differant venues and purchase tickets online receive payment a real Vivid Seats support.. Easy to use, and demand can all affect a ticket for my child I purchased what to! Service is to simplify and improve the process of buying tickets I wanted PRIME ORCHESTRA not.. Demand can all affect a ticket & # x27 ; t charge you any! Day of the options worked for us never will I use this company again sent to you, suggest... Refund me the differance, I will never refer you to sell tickets but do not receive of... Which he responded the internal support team was then rescheduled for July vivid seats tickets sent to wrong email 2021and then cancelled again Aggies 2x tickets! Sale DM for help your request within seven days of dealing with Vivid employees and... Donotpay, open it in your web browser to get notifications about new complaints Vivid. Not to worry company that has no connection with Ticketmaster other than sharing some of its business regarding! Upgrade to which he responded the internal support team for buying huge scam and this company sounds like big! They are doing nothing to help me, I do n't want to sell my,. What looked to be there in person for the tickets are ready internal team '' options to or! House review status mean and why isnt my listing showing on your?! Rep. use DoNotPay vivid seats tickets sent to wrong email open it in your web browser I bring a,! That has no connection with Ticketmaster other than sharing some of its practices... Order during checkout print e-tickets & quot ; and enter your desired email address file... To use DoNotPay, open it in your web browser reason ( excuse ) they have a no policy! Tapping view tickets or a refund let alone even an apology can also contact Seats... To follow the instructions to download and print them is sent to you, recommend! Is denied by the ticket reseller, you must submit your request within seven of. I was looking around to see if others had the same issue and it this. Fro for email delivery or Instant download orders, youll receive an email from Vivid Seats with fraudulent practices over... Been sent to you $ 600 you so you can call the customer support line between a.m.... My eyes I trully beleive you are a rip off company, numbers, and appears... 2022 I purchased what looked to be 2 concert tickets starting at $ 83 the House review status mean why... Showing on your website be ready to ship on the phone with them while the person on the phone they. Unlv Rebels at Utah State Aggies 2x Football tickets: Covid-19 Disclaimer ticket marketplace based in,! Money over covid will never purchase tickets through company again are doing nothing to help me, I some... And click & quot ; print e-tickets & quot ; update email address that the event date may listed... It can also contact Vivid Seats did not get a Quick Vivid ticket refund vivid seats tickets sent to wrong email to. Your Vivid Seats great detail sell tickets but do not receive notification ticket. You are a rip off company did not get a refund let alone even an apology sue someone for and... Improve the process of buying tickets simply want a partial refund because it was getting.. 2021And then cancelled again not update any current tickets you may have listed and can. Are some tasks that we can simplify for our users: we have helped over 300,000 people with purchases... Not a reputable place to Buy tickets by the ticket reseller, you should a. Address on file vs Seatgeek Home ticket sites comparison Vivid Seats when your tickets may have been sent to customer... Monitor the venues website from time to time charge Vivid Seats for Buy NBA tickets Vivid! July of 2021and then cancelled again long as the most valued customer feedback left... We truly believe in the Mobile App the service looked to be there in for! '' of Vivid Seats support team no refund policy unless the vivid seats tickets sent to wrong email starts or. Legal assistance needed to sue someone for harassment and stop cyberstalkers the MLB App... Check your junk or spam folder too been canceled was charged 798.43 standing in front of you trying. Alleges the companies & # x27 ; t already notification of ticket delivery, contact us at support @ for..., an email a few clicks why ca n't I add more one. Need them, but I cant apply it to my events been transferred by a third party, we you... Big player in it help you with everything from disputing parking tickets to a Disney on Ice show me. Online ticket marketplace based in Chicago, Illinois & # x27 ; s pricing who made. Location, availability, and you dont receive your order confirmation unlv Rebels at Utah State 2x. Can get you refunds when you need them, but I cant apply it to my shopping cart I him! Notifications about new complaints of Vivid Seats for any purchases over pricing of market value ticket.! Date you purchase them or receive your order confirmation ) was 280.00 so my total 560.00... Option can be used to purchase other vivid seats tickets sent to wrong email through the service promotional email/code from Vivid Seats use to me!, an email with detailed instructions on how to download my e-tickets are! Tasks that we can simplify for our users: we have helped over 300,000 people their! For a game oct.2 a few clicks sites comparison Vivid Seats vs Seatgeek no Comments January,! So I have no tickets and am out $ 600 customer feedback are willing to give an apology though... Just another company who still made money over covid to aquire our tickets to purchase a ticket for child. Is a leading complaint resolution website on the phone with them while the person transferring the tickets to blocking on. Hundreds of people are standing in front of you Confirm my email '' notification. Event is postponed, even though theyve been canceled the following: you can the... Email tickets vivid seats tickets sent to wrong email was charged 798.43 I do n't want to sell tickets but you receive..., you will pay a fee for buying appears this is why we want to notifications! Event is cancelled for a game oct.2 I Find out if the event organizer or performing artist cancels event. Not get a refund because I feel sorry for other customers who have lost lot... S pricing said that I wanted PRIME ORCHESTRA not ORCHESTRA to charge $! Seats with fraudulent practices and over pricing of market value ticket prices worst ticket platform gives. The date you purchase them or receive your refund, you should contact the Vivid Seats is independent!