Software Version: 222146 Here's how to change password or rename your Guest Wi-Fi network on your 5G Internet Gateway(LVSKIHP). Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM Here's how to change the Wi-Fi password used to connect devices to your 5G Internet Gateway. As you might expect, using outdoor directional antennas can help increase the signal strength. But I'm still stuck on firmware 2. We're always striving to improve your experience, but we understand that you may be experiencing connectivity issues due to a recent software update on the 5G Internet Gateway. Please proceed at your own risk. This is happening on my iPhone and Mac using Safari and Edge. I still cannot update to the latest version. From the 'Device Settings' screen, click Check for new version . For the Spring-Contacts to meet and enable the system to recognize Wifi and Cellular Antennas, the enclosure must be fully reassembled. Is this the most current? Refer to Access Admin Page for assistance. BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? I'm really excited to get the IP Passthrough feature working (I may cancel T-Mobile Home Internet because they don't have this feature). Free shipping over $99. They're sent out in phases over a few weeks, so not all users get the update at the same time. To view the SKU, refer to View Device SKU. Lets. Release date: 06/22/2022 Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. Details can be found here: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/. Alternatively, click Check for FTP OTA to check router firmware update availability. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Review the Firmware . A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. Due to inactivity, your session will end in approximately 2 minutes. Here's how to set up port forwarding, an advanced networking option, on your 5G Internet Gateway. If your signal strength, measured as RSRP (Reference Signal Received Power) in 4G LTE and 5G networks, is stronger than about -100 dBm, a stronger signal won't speed up your connection any further. Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). Firmware 3.1.1.17 was installed out of the box. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Due to inactivity, your session has expired. Here's how to properly mount your 5G Internet Gateway on a window. Extend your session by clicking OK below. I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Due to inactivity, your session has expired. So far so good. Besides this they're also using cgnat or ipv6 and not giving ipv4. We disassembled the Verizon 5G Internet Gateway (ASK-NCQ1338) and after much poking and prodding, we came to the conclusion that Verizon has designed a device that cant have external antennas attached. Due to inactivity, your session has expired. on your Verizon Internet Gateway(ARC-XCI55AX). SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. While still directional, this antenna doesnt require line-of-sight to the tower. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Improving signal quality has a huge impact on your data rates. This does fix the double NAT issue when using your own router connected to the Internet Gateway. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Improvements to IP Passthrough feature, including scenario where the gateway would get stuck in IP Passthrough / webGUI would be inaccessible. In this section of the guide, we'll tell you how to open up your Gateway to retrieve it's Verizon Internet SIM card and close it back up. Congrats, that device supports the use of external antennas! Removed myFiOS reference as it is not applicable for this device. I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. The layout and advanced router settings will see several changes. Release date: 04/12/2022 My gateway got updated remotely last night to firmware version 5.33.117.1. Check the Software Updates page to see if your device's most recent software version is listed. We need a resolution and a timeline. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. The details: This online tool will help you identify and resolve problems with your device. Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. Please sign in again to continue. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. Have a phone you love? The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. 03-25-2022 08:14 AM. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. We need a resolution and a timeline. There doesn't appear to be an option to update it in the web interface. Step 4: Remove the loosened plastic flap to access the Verizon Internet SIM card. Here's how to activate prepaid mobile broadband service via the self-serve portal. Up to 1 Gbps. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. However, there's one big caveat: In order to improve your signal quality, you need to both aim and shield your outdoor antenna properly. Step 6: Reassemble in the system in the reverse order of these steps. Get up to $500 when you, Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade, 24/7 automated phone system: call *611 from your mobile. Re: 5G Internet Gateway Keeps Disconnecting. Please escalate. Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). The details: For the last 4-5 days, eero is going offline once a day. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway. Step-by-Step Guide to Removing the Verizon 5G Internet Gateway SIM card. Got the Verizon Internet Gateway (ASK-NCQ1338) in two days ago. Here's how to find the Wi-Fi password / key for your 5G Internet Gateway. The details: Here are the best steps for optimizing the position of your Verizon Internet Gateway (ASK-NCQ1338): This process is simple but effective if you haven't already optimized the position of your Verizon Internet Gateway, however this method will likely provide only a small improvement to data speeds compared to Option #1. New comments cannot be posted and votes cannot be cast. Here's how to restore your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA) to factory default settings. Do not restart the gateway when it's updating. Sometimes I can just wait a few minutes and it comes back online. Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway(LVSKIHP). Get up to $500 when you, Verizon Internet Gateway (ARC-XCI55AX) - View Software Version, 24/7 automated phone system: call *611 from your mobile. To check firmware version. Getting Verizon's attention and letting them know how important it is for you to get faster data speeds with external antennas will help convince Verizon that there is a demand for external antennas support with their Verizon 5G Home Internet Gateways. While signal is generally stronger the higher you go, theres also often more interference. Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX)from the admin page. The admin GUI will now leverage an https address. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). Cell Phone Repeaters - What They Are & How They Work, Introducing Our Cel-FI Go X Mimo Kit - The First Mimo Signal Booster System, Introducing our MIMO Antenna Kits for 4G/5G Hotspots and Routers. Enthusiast - Level 3. vman10809. Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. What's changing: Modem/System recovery improvements to reduce recovery time for modem crash scenarios. The firmware upgrade over-the-air (FOTA) process can take several minutes to complete. Software Version: 3.1.1.28 The higher gain on these antennas can give you better performance, but only when you have a clear view of the tower. Here's how to configure DHCP settings on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The current software update: The details: It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. Here's how to view or change parental controls or time blocks for your 5G Internet Gateway(LVSKIHP). Join Us in Asking Verizon to Add Support for External Antennas! Software Version: 3.2.0.14. Please sign in again to continue. NOTE: To use a Verizon Internet SIM card in a different 5G LTE Router, you will need to manually set the APN of that router to "v5ga01internet". As Verizon's 5G coverage continues to expand, its 5G Home Internet service becomes more competitive . Since I didn't see a thread yet, post your experiences here. Please sign in again to continue. When I go to the management interface and check for an update manually after about 30s it comes back with this error message. Verizon Tech support said the modem was bad so they sent me a refurbished unit. Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. Release date: 10/17/2022 Though 5G is now largely associated with smartphones, Verizon originally launched the next-generation cellular technology as a high-speed broadband solution, promising cable modem-like 300Mbps. Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. Here's how to configure LAN settings on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to view the phone number for your Verizon Internet Gateway(ARC-XCI55AX). Due to inactivity, your session has expired. Share Connect with us on Messenger Visit Community You won't be able to use the sim with your own modem. The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. We have even created a Peplink MAX BR1 Pro 5G External Antenna Guide to assist with MIMO antenna kit installations! Here's how to back up and restore the current configuration for your 5G Internet Gateway. Please sign in again to continue. Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX). Refer to Access Admin Page for further assistance. Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. Here's how to access the admin page, which helps if you forgot the admin password for your 5G Internet Gateway. Please escalate. Various redesigns in layout for simplification in accessing some features, including: Removed reference to Home Network Protect which is not applicable for this device. Addressed an issue with IP Passthrough feature that was preventing users from accessing the webGUI and disabling IP Passthrough after enabled. We apologize for the inconvenience and we're working on having your service back to normal by 4/12/22. The update, called 0178, comes with a number of fixes. Here's how to view the signal indicator on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). 306 8.1K views 6 months ago The race is on and Verizon just took a leap forward with a new firmware update that adds a key feature to outshine T-Mobile 5G Home Internet especially for. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Have a phone you love? You can let Verizon know why improved data speeds are important to you and why you want their future systems to support 4x4 MIMO external antenna connections by sending a message to their Executive Leadership: https://www.verizon.com/about/our-company/leader/contact/922789. "We hope you're enjoying your 5G Home Internet service. Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). Due to inactivity, your session will end in approximately 2 minutes. Here's how to restart your 5G Internet Gateway. This User Guide can help you get the most out of your 5G Internet Gateway. Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Verizon Internet Gateway - Cannot Update Firmware I have had Verizon Home 5G for about a month now. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. They can't be manually requested. It showing there is a new firmware released yesterday, but I appear to be several versions behind https://www.verizon.com/support/verizon-internet-gateway-arc-xci55ax-update/ This thread is archived New comments cannot be posted and votes cannot be cast 7 37 comments Top Learn about set up, advanced feature use and navigation. Option #1: Swap the Verizon Internet SIM card into a different cellular router, Option #2: Optimize the Verizon 5G Internet Gateway location, Why External Antennas Are Critical for Improving Data Rates, Verizon 5G Internet Gateway Technical Specifications, https://www.verizon.com/about/our-company/leader/contact/922789, fastest 4G LTE and 5G data rates possible, Small Cells: Femtocells, Microcell and Metrocells, AT&T Microcell Has Been Discontinued: 5 Replacements, Antenna Guides For Hotspots/Modems/Routers. T-Mobile has started to rollout its new firmware update for its 5G Home Internet Gateway. Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to change the admin password to manage settings for your 5G Internet Gateway. Here's how to view the SIM card number associated with your 5G Internet Gateway. Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). See all 5 Connect with us on Messenger Visit Community 24/7 automated phone system: call *611 from your mobile Please sign in again to continue. I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. Open-Sourcing Our COVID-19 Safety Protocol, Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide, A thin prying tool or flat-head screwdriver, A secure container to keep screws and small parts safe while you work. 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Internet Gateway ( ARC-XCI55AX ) alternatively, click check for an update manually after about 30s it back!, refer to view the signal indicator on your Verizon Internet Gateway on a window not update firmware have! Connected to the side a thread yet, post your experiences here been tested to optimize device,... And password for your Verizon Internet Gateway months ; promo credits end if eligibility requirements are no longer.... Lan settings on your Verizon Internet Gateway ( ARC-XCI55AX ) from the password. You with a better experience Verizon 5G Internet Gateway ( ASK-NCQ1338 ) in two days ago happening my... To version 3.1.1.21 the software updates page to see if your device ; device settings & # x27 ; most... The self-serve portal still stuck on firmware 2 and votes can not update firmware I have had Verizon 5G!