I doubt that I will ever use them again, actually. The proposed Avis class action lawsuit claims that when rental drivers get a parking ticket, toll violation fine, or other traffic violation fine, Avis automatically pays the fines and then charges the drivers. Solo traveler and no beaches so I can not comprehend how much dirt/sand it takes for a $450 cleaning charge. Update. We have re-started your reservation to ensure your profile preferences are included. Dirty blinds and curtains. But he doesn't smoke. .s5ap8yh1b4ZfwxvHizW3f{color:var(--newCommunityTheme-metaText);padding-top:5px}.s5ap8yh1b4ZfwxvHizW3f._19JhaP1slDQqu2XgT3vVS0{color:#ea0027} Status: Answered. Later on, a location manager will inspect the vehicle to validate the findings of the Return Agent to determine if a cleaning fee is to be assessed. File complaints with the BBB. If you have a question but dont want to go on the air,contact Clarks Consumer Action Center for free money help. {{trips.toCode}}. Coupon codes are seven characters, four letters followed by three numbers. Fees are a never-ending source of frustration to travelers. Your coupon can't be used for this reservation. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.3b33fc17a17cec1345d4_.css.map*/What does this have to do with this sub Reddit?? The Better Business Bureau is a joke. I was once overcharge by a limo company that picked me up at the airport. Available Points, {{rentalHistory.rentalEndsIn}} ._1x9diBHPBP-hL1JiwUwJ5J{font-size:14px;font-weight:500;line-height:18px;color:#ff585b;padding-left:3px;padding-right:24px}._2B0OHMLKb9TXNdd9g5Ere-,._1xKxnscCn2PjBiXhorZef4{height:16px;padding-right:4px;vertical-align:top}.icon._1LLqoNXrOsaIkMtOuTBmO5{height:20px;vertical-align:middle;padding-right:8px}.QB2Yrr8uihZVRhvwrKuMS{height:18px;padding-right:8px;vertical-align:top}._3w_KK8BUvCMkCPWZVsZQn0{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-actionIcon)}._3w_KK8BUvCMkCPWZVsZQn0 ._1LLqoNXrOsaIkMtOuTBmO5,._3w_KK8BUvCMkCPWZVsZQn0 ._2B0OHMLKb9TXNdd9g5Ere-,._3w_KK8BUvCMkCPWZVsZQn0 ._1xKxnscCn2PjBiXhorZef4,._3w_KK8BUvCMkCPWZVsZQn0 .QB2Yrr8uihZVRhvwrKuMS{fill:var(--newCommunityTheme-actionIcon)} 1 . disputing avis cleaning feeexamples of counterculture and subculture. hour hours, Starting Fuel I did dispute the charge with my credit card company who is currently investigating but I'm concerned that they won't be able to do anything. ._1sDtEhccxFpHDn2RUhxmSq{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap}._1d4NeAxWOiy0JPz7aXRI64{color:var(--newCommunityTheme-metaText)}.icon._3tMM22A0evCEmrIk-8z4zO{margin:-2px 8px 0 0} Amex members get a variety of benefits including exclusive rewards and discounts, 24/7 customer service, travel benefits such as trip protection and car rental savings, and access to extraordinary events. Be sure to dispute it with Amex, too. {{features.value}} Gal ._3Qx5bBCG_O8wVZee9J-KyJ{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:16px;padding-top:16px}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN{margin:0;padding:0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between;-ms-flex-align:center;align-items:center;margin:8px 0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ.QgBK4ECuqpeR2umRjYcP2{opacity:.4}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label{font-size:12px;font-weight:500;line-height:16px;display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label svg{fill:currentColor;height:20px;margin-right:4px;width:20px;-ms-flex:0 0 auto;flex:0 0 auto}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_{-ms-flex-pack:justify;justify-content:space-between}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_ svg{display:inline-block;height:12px;width:12px}._2b2iJtPCDQ6eKanYDf3Jho{-ms-flex:0 0 auto;flex:0 0 auto}._4OtOUaGIjjp2cNJMUxme_{padding:0 12px}._1ra1vBLrjtHjhYDZ_gOy8F{font-family:Noto Sans,Arial,sans-serif;font-size:12px;letter-spacing:unset;line-height:16px;text-transform:unset;--textColor:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColorShaded80);font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;color:var(--textColor);fill:var(--textColor);opacity:1}._1ra1vBLrjtHjhYDZ_gOy8F._2UlgIO1LIFVpT30ItAtPfb{--textColor:var(--newRedditTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newRedditTheme-widgetColors-sidebarWidgetTextColorShaded80)}._1ra1vBLrjtHjhYDZ_gOy8F:active,._1ra1vBLrjtHjhYDZ_gOy8F:hover{color:var(--textColorHover);fill:var(--textColorHover)}._1ra1vBLrjtHjhYDZ_gOy8F:disabled,._1ra1vBLrjtHjhYDZ_gOy8F[data-disabled],._1ra1vBLrjtHjhYDZ_gOy8F[disabled]{opacity:.5;cursor:not-allowed}._3a4fkgD25f5G-b0Y8wVIBe{margin-right:8px} This policy is designed to ensure we are enhancing the comfort of our customers, a top priority at Avis. 2. That is very important evidence, because you are a magical individual if you are able to deposit pet hair in a vehicle when you dont even own a pet and didnt have one with you, Clark says. Website. Smoking is not allowed in any Avis car rental. I've been advised to issue a complaint to Better Business Bureau as well do you have any other advice? For debit cards, contact an agent through the online chat, or call 1-888-248-4226; Text Telephone (TTY): 1-800-945-0258. I Need Plane Tickets for an International Trip. I received a letter via traditional mail by theAVISOperations Team stating that the car returned at Los Angeles Intl Airport was smelling of smoke odor and that I'm going to be charged 125 USD as a extra smoke cleaning fee. The BBB is Yelp for old people. ._1aTW4bdYQHgSZJe7BF2-XV{display:-ms-grid;display:grid;-ms-grid-columns:auto auto 42px;grid-template-columns:auto auto 42px;column-gap:12px}._3b9utyKN3e_kzVZ5ngPqAu,._21RLQh5PvUhC6vOKoFeHUP{font-size:16px;font-weight:500;line-height:20px}._21RLQh5PvUhC6vOKoFeHUP:before{content:"";margin-right:4px;color:#46d160}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{display:inline-block;word-break:break-word}._22W-auD0n8kTKDVe0vWuyK{font-weight:500}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{font-size:12px;line-height:16px}._244EzVTQLL3kMNnB03VmxK{font-weight:400;color:var(--newCommunityTheme-metaText)}._2xkErp6B3LSS13jtzdNJzO{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-top:13px;margin-bottom:2px}._2xkErp6B3LSS13jtzdNJzO ._22W-auD0n8kTKDVe0vWuyK{font-size:12px;font-weight:400;line-height:16px;margin-right:4px;margin-left:4px;color:var(--newCommunityTheme-actionIcon)}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y{border-radius:4px;box-sizing:border-box;height:21px;width:21px}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(2),._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(3){margin-left:-9px} I would expect that dispute to be ruled in your favor. I told him I now knew they were absolutely lying because I've never smoked a day in my life (which is true). Take pictures of the inside and outside of the vehicle. We are sorry, we are unable to retrieve your Upcoming Reservations currently. Unless OP has photos (always a good idea in iffy situations which OP acknowledges), this is a he said-she said. What I do is anytime I get into a rental car in the plaza, I look to see if there are any tears in fabric or any big stains and I take pictures of those, he says. If you booked a property that requires a card on file, you'll only be charged if the host submits a claim for damage that occurred during your stay. Please login and start your search again. ._9ZuQyDXhFth1qKJF4KNm8{padding:12px 12px 40px}._2iNJX36LR2tMHx_unzEkVM,._1JmnMJclrTwTPpAip5U_Hm{font-size:16px;font-weight:500;line-height:20px;color:var(--newCommunityTheme-bodyText);margin-bottom:40px;padding-top:4px;text-align:left;margin-right:28px}._2iNJX36LR2tMHx_unzEkVM{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex}._2iNJX36LR2tMHx_unzEkVM ._24r4TaTKqNLBGA3VgswFrN{margin-left:6px}._306gA2lxjCHX44ssikUp3O{margin-bottom:32px}._1Omf6afKRpv3RKNCWjIyJ4{font-size:18px;font-weight:500;line-height:22px;border-bottom:2px solid var(--newCommunityTheme-line);color:var(--newCommunityTheme-bodyText);margin-bottom:8px;padding-bottom:8px}._2Ss7VGMX-UPKt9NhFRtgTz{margin-bottom:24px}._3vWu4F9B4X4Yc-Gm86-FMP{border-bottom:1px solid var(--newCommunityTheme-line);margin-bottom:8px;padding-bottom:2px}._3vWu4F9B4X4Yc-Gm86-FMP:last-of-type{border-bottom-width:0}._2qAEe8HGjtHsuKsHqNCa9u{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-bodyText);padding-bottom:8px;padding-top:8px}.c5RWd-O3CYE-XSLdTyjtI{padding:8px 0}._3whORKuQps-WQpSceAyHuF{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px}._1Qk-ka6_CJz1fU3OUfeznu{margin-bottom:8px}._3ds8Wk2l32hr3hLddQshhG{font-weight:500}._1h0r6vtgOzgWtu-GNBO6Yb,._3ds8Wk2l32hr3hLddQshhG{font-size:12px;line-height:16px;color:var(--newCommunityTheme-actionIcon)}._1h0r6vtgOzgWtu-GNBO6Yb{font-weight:400}.horIoLCod23xkzt7MmTpC{font-size:12px;font-weight:400;line-height:16px;color:#ea0027}._33Iw1wpNZ-uhC05tWsB9xi{margin-top:24px}._2M7LQbQxH40ingJ9h9RslL{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px} A $400 fee may be assessed to cover the cost of vehicle cleaning. I don't smoke. If Avis doesnt budge on the charge, contact Amex and let them deal with it. Take a video of the entire vehicle on your phone. Smoking is not allowed in any Avis car rental. You are logged in to your Amazon account as {{vm.customer.firstName}} {{vm.customer.lastName}}. Cleaning Fee is disputed often. Yeah, okay. The exact size of the cleaning fee will depend on the condition of the unit, the size of the unit, the going rate for cleaning services in your area, and, potentially, local law. From my research this is a practice that Avis and Budget has used in HI. Please choose a way to receive your verification code. I literally used the car for two days to go back and forth across town (I was waiting to buy a new car), no one was in it, I don't even think I had groceries in it. 1. To activate your account, click on the link we sent to your email at {{vm.securityAssessmentSummary.otpTokenverifiers.emailAddress.value}}. listen to the Clark Howard Podcast at any time here, contact Clarks Consumer Action Center for free money help, AutoSlash Review: How To Save on a Rental Car, Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. @keyframes _1tIZttmhLdrIGrB-6VvZcT{0%{opacity:0}to{opacity:1}}._3uK2I0hi3JFTKnMUFHD2Pd,.HQ2VJViRjokXpRbJzPvvc{--infoTextTooltip-overflow-left:0px;font-size:12px;font-weight:500;line-height:16px;padding:3px 9px;position:absolute;border-radius:4px;margin-top:-6px;background:#000;color:#fff;animation:_1tIZttmhLdrIGrB-6VvZcT .5s step-end;z-index:100;white-space:pre-wrap}._3uK2I0hi3JFTKnMUFHD2Pd:after,.HQ2VJViRjokXpRbJzPvvc:after{content:"";position:absolute;top:100%;left:calc(50% - 4px - var(--infoTextTooltip-overflow-left));width:0;height:0;border-top:3px solid #000;border-left:4px solid transparent;border-right:4px solid transparent}._3uK2I0hi3JFTKnMUFHD2Pd{margin-top:6px}._3uK2I0hi3JFTKnMUFHD2Pd:after{border-bottom:3px solid #000;border-top:none;bottom:100%;top:auto} The cleaning fee of up to $450 for vehicles with evidence of smoking is intended to help cover the cleaning costs and the lost revenue from a vehicle being temporarily unavailable for rental. Drivers can collect anywhere from $20 to $150 an incident by reporting damages to Uber. The lease should specify: When a landlord will charge you to clean up your home Why they would Who would be involved ain the cleaning process Gonna call them asap and then escalate to amex. Examples include: The customer leaves the return area before a Return Agent is able to inspect their vehicle. I went through a similar situation in Lihue Hawaii. Do Not Sell or Share My Personal Information. Why You Need To Re-Shop Your Car Insurance Right Now. A smoke-free Avis fleet means youll always be driving a clean, odor-free car when you rent from us. Like many of the other posters who have had similar experiences, the fee was for a really small amount sand. The contract I signed in Frankfurt was for EUR 2423.67 approx $ 2551.23. If you break the rules and smoke in the car, the amount of the penalty depends on the rental car company but it is always substantial. I contacted Avis via their website contact form and they refunded the charge without issue. Please try again later or contact Customer Care for further assistance. However, the Tenant Fees Act 2019 made such clauses illegal in England from June 1, 2019, so a landlord cannot require a tenant to pay for cleaning from a professional company and Letting agents cannot charge a cleaning fee, . Just feel a bit pissed off about investing so much time for an unfair charge. You are logged in as {{vm.reservationModel.personalInfoRQ.firstName}} {{vm.reservationModel.personalInfoRQ.lastName}}. Kathy Adams, Leaf Group Updated December 06, 2017. They wouldn't budge, but Amex ultimately took my side and refunded the difference. You were still being polite when you referred to it as an "odor." The last time I wrote about smoking fees in. Assuming youve paid with a credit card (as you should have), Clark recommends that the first thing you do is dispute the charge with your card issuer. The check-in agent kept looking at it and said he would call his manager. You've reached the maximum amount of code sends. 22 reviews. 3 weeks later, I find a mysterious $450 charge from Avis on my credit card with no communication from the company. Good luck. Good thing the rental agent saw him otherwise we may have been charged like you. Please have your travel manager verify the discount code in SAP Concur. A cleaning fee of up to $450 may be applied to the cost of a rental, should this non-smoking policy be violated. Please activate your profile to view upcoming reservations. It's an extra amount on top of the nightly rate when you book a listing. OP has attempted to resolve the issue and the best he can now do is to initiate a chargeback. Avvo Rating: 10. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including: Key / key fob. Modifications may change your rate, and if so, the Car Selection page will redisplay. The check-in report should give you a good idea of how clean the property was when you moved in and therefore how clean the landlord expects the property to be when you move out. I'd try that for a week before getting Amex involved. Maintenance updates are in progress. Broken plumbing caused by normal use. If at the time of vehicle checkout, the vehicle is not to the customer's satisfaction, we recommend that the customer go to the rental counter and speak with an agent before leaving our facility. He says he brought the truck back on time and within limits. I reserved a car rental thru Expedia with Budget Car rental #XXXXXXXXXXXXXX for a November 21, 2022 at 4pm Toyota Rav4 . They tack on a fee if the driver has to wait longer than X minutes for you after your plane arrives, unless the delay is due to the airline's fault (for example, if your luggage is delayed). De-smoking requires a vehicle be taken out of service for up to 24-hours so it can be cleaned with a natural deodorizer and an oxidation process. Here is a list of things that are generally considered to be normal wear-and-tear which cannot, according to security deposit laws, be deducted from a security deposit: Faded paint or wallpaper due to sunlight. If they waited, say, 60 days to send you a damage claim, they've . '+rentalHistory.pickLoc.locationCode}}. The car was a bit dirty (as we drove around Yosemite), but it was mainly dirt/dust that would have been easily wiped off with water. Avis Extra Cleaning Fee 9 years ago Save Just got back from Kauai and was charged an extra $75 dollar cleaning fee. Hi Flyertalk..hoping there is some sort of Avis rep here that can assist. Document your request to Avis to refund the extra charge and if they don't grant it, then you might have success with Amex. I returned that car SUPER dirty!!! Seems like if youve been a customer of theirs for years and this is a one off mistake, theyll likely adjust it. In most cases, the Return Agent will inspect the vehicle at the time of vehicle return in the vehicle return area. I contacted Avis Customer service.and said it was ridiculous to be charged a $450 fee for such an insignificant amount of garbage which they called " excessive garbage"..they right away offered to reduce it to 75% off the $450 fee, which I refused to accept and then . The billing ended up being EUR 3469.49 approx. OP is out $8 from the unaffiliated car wash. 2. Back in 2013, Hertz only charged $300 to de-smoke its vehicles. They responded saying they found "heavy smoke presence" in the vehicle I rented and I have to pay the cleaning fee of $450. Want to take preventive measures? I'm a gold amex customer don't think I have status but sure I'll be thinling about national or hertz to eventually switch. This is total fraud. A cleaning fee is a one-off charge for cleaning the space you stay in and is set by the Host. ._2FKpII1jz0h6xCAw1kQAvS{background-color:#fff;box-shadow:0 0 0 1px rgba(0,0,0,.1),0 2px 3px 0 rgba(0,0,0,.2);transition:left .15s linear;border-radius:57%;width:57%}._2FKpII1jz0h6xCAw1kQAvS:after{content:"";padding-top:100%;display:block}._2e2g485kpErHhJQUiyvvC2{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:start;justify-content:flex-start;background-color:var(--newCommunityTheme-navIconFaded10);border:2px solid transparent;border-radius:100px;cursor:pointer;position:relative;width:35px;transition:border-color .15s linear,background-color .15s linear}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D{background-color:var(--newRedditTheme-navIconFaded10)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI{background-color:var(--newRedditTheme-active)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newRedditTheme-buttonAlpha10)}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq{border-width:2.25px;height:24px;width:37.5px}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq ._2FKpII1jz0h6xCAw1kQAvS{height:19.5px;width:19.5px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3{border-width:3px;height:32px;width:50px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3 ._2FKpII1jz0h6xCAw1kQAvS{height:26px;width:26px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD{border-width:3.75px;height:40px;width:62.5px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD ._2FKpII1jz0h6xCAw1kQAvS{height:32.5px;width:32.5px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO{border-width:4.5px;height:48px;width:75px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO ._2FKpII1jz0h6xCAw1kQAvS{height:39px;width:39px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO{border-width:5.25px;height:56px;width:87.5px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO ._2FKpII1jz0h6xCAw1kQAvS{height:45.5px;width:45.5px}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI{-ms-flex-pack:end;justify-content:flex-end;background-color:var(--newCommunityTheme-active)}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z{cursor:default}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z ._2FKpII1jz0h6xCAw1kQAvS{box-shadow:none}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newCommunityTheme-buttonAlpha10)} For full Avis and Amazon benefits, after logging in with Amazon you'll need to log in to Avis and link your accounts. But the charge can increase to $150 in cases of "significant quantities of body . Emails from Hertz . I don't smoke. Before you drive off in your rental car, always remember to either: To hear Clarks full take on this question, listen to the segment: Do you have a question for Clark? I have never ever smoked anything in my whole life and so my other only passenger staying with me during the whole trip. I've recently purchased a pretty long rental in July for more than 2700 USD rental in 20 days aprox. Hertz hit her with a cleaning fee. Message. Licensed for 38 years. But, OP can try. .ehsOqYO6dxn_Pf9Dzwu37{margin-top:0;overflow:visible}._2pFdCpgBihIaYh9DSMWBIu{height:24px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu{border-radius:2px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:focus,._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:hover{background-color:var(--newRedditTheme-navIconFaded10);outline:none}._38GxRFSqSC-Z2VLi5Xzkjy{color:var(--newCommunityTheme-actionIcon)}._2DO72U0b_6CUw3msKGrnnT{border-top:none;color:var(--newCommunityTheme-metaText);cursor:pointer;padding:8px 16px 8px 8px;text-transform:none}._2DO72U0b_6CUw3msKGrnnT:hover{background-color:#0079d3;border:none;color:var(--newCommunityTheme-body);fill:var(--newCommunityTheme-body)} All Hertz vehicles are non-smoking. Any evidence of smoking can take away from that experience. TL;DR - the Avis out of LAX is running this as some sort of scam, just keep escalating it and tell them you are not paying for that. Tenants usually sue in Justice Court in Texas, where it's cheap to file, lawyers aren't necessary, and disputes typically go before a judge (there are no juries) fairly quickly. When the vehicle can only be inspected after the customer has left our facility and is found to require smoke-related cleaning, the customer is notified via mail that the fee has been charged to their credit card. Payment for washing or damage charges are usually first made in cash by the driver on behalf of their customer, as the depot will not accept the container unless payment has been made. Should I Buy Now or Wait? Ideally, you should do this within 14 days of discovering the charge. Good luck with that! The first thing to do is get in touch with the company. 1. This week's rental is a new Ford Edge that looks like someone left it parked with the windows down for a week based on the thick dust and pollen everywhere inside. The best of Aldis middle aisle this week! For example, if the non-refundable cleaning fee is $150 and actual cleaning costs $300, a landlord will have to go out of pocket and make up the difference. Just got them on the phone gonna update the post soon. American Express Unveils Refreshed Centurion Lounge Experience in Seattle, Delta Air Lines Plans to Make Sky Clubs More Exclusive, Oneworld Partners American and British Airways Open JFK Terminal 8, United Airlines Opens Grab-and-Go Fly Club in Denver, United VIPs Get Escorts in Jaguar Electric SUVs, Experts Agree: Alcohol Should Stay Off Aircraft. Damages due to tenant's noncompliance with the law. I filed a dispute with the company and asked that they remove the charge, but they arent budging.. Restrictions and fees may apply for underage driver's. Select the Avis Wizard Number option to enter both your Avis Wizard Number and Last Name, Select the Discount Code option to enter an AWD (Avis Worldwide Discount), Coupon Code or Rate Code. ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} They have many same and similar complaints on the BBB which have varied results. Please try again. I went full Karen: called them, told them I would not be paying this and that they needed to tell me what exactly needed to be cleaned. I got a letter emailed to me while on the call stating they were refunding the charge and they did. We are sorry, the site has not properly responded to your request. ._3Z6MIaeww5ZxzFqWHAEUxa{margin-top:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._3EpRuHW1VpLFcj-lugsvP_{color:inherit}._3Z6MIaeww5ZxzFqWHAEUxa svg._31U86fGhtxsxdGmOUf3KOM{color:inherit;fill:inherit;padding-right:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._2mk9m3mkUAeEGtGQLNCVsJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;color:inherit} Legally, the landlord is entitled to charge you for damages beyond ordinary wear and tear. . Odors from cigarettes and vape pens can linger because they seep into fabrics. By Jason Cochran. I returned the car in the same condition I got it in. To avoid paying the fee, customers should refrain from smoking in or near the vehicle at all times. Sorry, the maximum number of attempts has been reached. {{rentalHistory.confirmationNumber}}, {{rentalHistory.pickLoc.name+', The only situations a rental company might assess a cleaning fee would be for severe interior cleaning requiring a significant amount of downtime to address. Andrea Davies, of the BVRLA, says: "If the customer rejects a charge, they should raise a formal dispute with the vehicle rental company concerned. Please update the terms and condition section to go to Avis Preferred status. They responded saying they found "heavy smoke presence" in the vehicle I rented and I have to pay the cleaning fee of $450. Interestingly, Hertz eliminated its cleaning fees back in 2015, when times were better. Damage that requires vacuuming or simple cleaning (e.g. A woman found a used condom in a rental car. Its pretty likely that AVIS will resolve this for you this way, since youre a longtime customer and dont have a history of this. ._3bX7W3J0lU78fp7cayvNxx{max-width:208px;text-align:center} Avis has committed to a smoke-free fleet to ensure that none of our customers spend time in a rental car with an unpleasant smoke smell. ._1LHxa-yaHJwrPK8kuyv_Y4{width:100%}._1LHxa-yaHJwrPK8kuyv_Y4:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._1LHxa-yaHJwrPK8kuyv_Y4 ._31L3r0EWsU0weoMZvEJcUA,._1LHxa-yaHJwrPK8kuyv_Y4:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._1LHxa-yaHJwrPK8kuyv_Y4 ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none} $ 2551.23 traveler and no beaches so i can not comprehend how much dirt/sand it takes for November! Tenant & # x27 ; t smoke through the online chat, or call 1-888-248-4226 Text! Rental agent saw him otherwise we may have been charged like you three numbers }. Week before getting Amex involved kathy Adams, Leaf Group Updated December 06,.! 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