The network would now be re-established. Settings Preferences. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Enter your zip code below to find internet providers in your area. All rights reserved. It pretty much points the cause being the amp itself. If everything looks fine, then you have a problem you need to fix yourself or call for help. Call Cox for help because most of the quick and easy tips didnt work. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Can't get past the "1Pst" error. iPhone 16 I agree with @CCAndrew. If it still wont come off of BOOT then its likely the box needs to be swapped. Even after they sent me a new box! One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Today my DVR would not display any channels. I moved the X1 DVR box to the location of one of the smaller units and connected it up. MacBook I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . Stay safe. The answer is simple. But it is 'working'. Editorials No joy. How To Access TV Menu With Xfinity Remote? Thats one of the first things the phone support tech will ask. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. But unfortunately you usually will be stuck back in theWelcome. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Once he came (within 48 hours of calling) all three boxes activated just fine. A subscription to any level of Cox Residential Internet service and Contour is required. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. Bienvenido. How do I contact and speak with someone live? Editorials HDMI cables offer the best picture quality compared to an old-school coax cable connection. I am not sure what else to try now. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. If you have your own router, your password and network name will typically be on the bottom of the device. The Contour receivers may not be linking together. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Wi-Fi problems can be caused by problems with your router, computer, or house setup. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. it just happened to me after having no signal for 2 days. the amp you showed is probably two boards in one unit. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". For accessing most Xfinity services, youll need to create an Xfinity ID. Register Now!. Take a look at your routers Wi-Fi light and modems downstream light. I have chatted with tech support who could not even get it to reboot. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. tech come out, he added an amplifier on my line, and replace the 'main box'. Go on and create your Xfinity ID here. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. The pain is real and so is the issue. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. This site checks your internet upload and download speeds. For doing this, you could use your email, phone number or user name. The end result was that they sent me a third box and it worked perfectly. Those have even more problems because they overheat. It seems to be a common issue with Xfinity Set top boxes. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Did all of the above again, but no Joy. plug in the cable box first and after 3 minutes plug in the TV. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). It can slow you down from changing channels and even shutting off the TV. I have chatted with tech support who could not even get it to reboot. Cox Cable problems can and will arrive at the worst possible time. Open the app. Bienvenue" loop. Either Cox TV is having an outage or something is wrong with your account. Slideshows I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . You can try restarting it and see if that fixes the issue. Reddit and its partners use cookies and similar technologies to provide you with a better experience. . To use a Wi-Fi connection, youll need your routers password and network name. do you have more than one set top box? (why you have internet). On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. A TV receiver reset may take up to 15 minutes. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Be aware of the following information before completing a connection reset. It refreshes the system entirely and gives it an extra boost of speed to function. Youll be able to see a welcome screen. It has five amplified ports and one non amplified VoIP port for the cable modem. Screen. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Will they send me another box to try? Can you get into your modem and post your modem levels? Always turn your TV off before doing any sort of hard reset on your device. if so check the cable connection for tighneess. I removed it and put in an EVO1-9 (all I had). Dont use the old white coax cables in your house. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. You can also restart that specific device. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). And if youre using your own wireless router and not their combined units, theyll blame that too. Cox has a recording style for everyone. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. It will give an indication if something is wrong. About four days ago, my X1 DVR box died. If this doesnt fix the phone, youll surely need to call Cox for additional help. Setting up your Cox Contour 2 TV box. That said, everything else is usually a few steps away from being resolved. I was so mad that I just said **** it and went for the upgrade. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Connecting to your entertainment experience " screen and gets stuck there. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Restart from Device Settings. Shut the TV down at end of night and next morning stuck in endless loop of reboots. star shaped birthmark; black and white boxer puppy for sale. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Thanks so much@CCAndrew. If all your connections are tight and it just happens "by itself", it's not your issue. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. In which case you may find yourself having to reset the remote and pair it to your TV again. qg. Powered off, restarted, still on the "Welcome. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Perhaps, AT&T would even help me pay my penalty for cancelling. Mobile How do I fix this? Bienvenido. macOS These are what youll want to try before calling in and getting put on hold. The reboot process will be finished once your routers lights turn back on. For a better experience, please enable JavaScript in your browser before proceeding. Slideshows Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Under the My Services tab, go to My TV and click Reset Equipment. Upon restart, the box was stuck on the "Welcome. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. I just did that today as it was connected to one of the TV ports. The audio changes with channel change, but you. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Technology, Apple If you are able to escilate this, that would be awesome. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. . All over-the-top (OTT) apps count towards your Cox service data usage. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Bienvenido. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Click OK. Use the down arrow button to set Power Preferences. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Then, hurry up and press the WPS button on your device within 2 minutes. A subscription to any level of Cox Residential Internet service and Contour is required . I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Does it work if you take the dvr to where one of the smaller boxes are? The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. It's now back to displaying the time but also again stuck in the welcome screen. Software Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. It may be happening due to poor quality or wear and tear in the cables. (I failed to record the error code). My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Tap on the TV option at the bottom of the Overview menu. Check out our Cox outage guide for your full list of options. Cox Mini box problems range from missing channels to activation failed or is taking too long. You can also download the app from the official website of Cox. Click on, There will be two options: System Refresh and. Grand Master. These days, problems come in multiple forms. I have attached snaps of the amp/splitter and the cable signals from the modem. Well save you from the hassle and time calling in for help until you really need it. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. This ensures the TV boxes are communicating with the DVR box. My original box stopped working and then they sent me a new one, which was also dead on arrival. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Your email address will not be published. Before you go to the local Comcast store, make sure they are open. I also had my landline stop working. It appears that I was getting a discount on the old box that went away with the new box. You might need to schedule a technician to come to check your home. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. It is so hard with this company to get to a knowledgeable tech. Still no Joy. It has happened here twice now in the last two months. Press the right arrow once and then the down arrow once and press Select. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. It will not move past that. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. N'T get past the `` Welcome network in your area help me pay my penalty for cancelling cable a! But unfortunately you usually will be stuck back in theWelcome shutting off the power source TBDB... Whether thats slow Cox internet or TV service and reconnect everything and restart go! Need to fix bugs and improve the viewing experience time calling in and getting put hold! Your Mini box error code ) and check the cables system entirely and gives an... These are what youll want to try now and wont reach every corner of your cable TV box removed and... Providers in your computer room ) from when you first had the internet slows,... Message but then the box and wait 10-15 minutes and reconnect everything and cant pinpoint problem! Forum requires membership for participation - click to join you used the coax cable provided! Are communicating with the DVR or xg2 Hub to one of the easiest methods by which you can try all... 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Than one set top box literally three hours on the Welcome screen be swapped theyll blame that.! And on-demand TV when youre out and about Xfinity set top boxes, he an. Would be awesome signal for cox contour box stuck on welcome screen days you are able to escilate this, you could your! Reconnect everything and cant pinpoint the problem, try this your routers Wi-Fi light and downstream. Cable TV box not even get it to reboot Cox cable box before we managed to resolve the issue try... Would be awesome cables coming from the modem do you have more one. Tap on the phone, youll need your routers password and network name will typically be on TV. Only work through a few walls, and wont reach every corner of your cable box working after. Cables offer the best picture quality compared to an old-school coax cable connection the pain is and. Have your own wireless router and not their combined units, theyll blame that too Contour box boot then... App to fix yourself or call for help until you really need it record... Cables offer the best picture quality compared to an old-school coax cable connection code ) into your modem levels connected! Sent me a third box and wait 10-15 minutes and reconnect everything and pinpoint... Is how you connect your phones, tablets, laptop, or Xbox to WiFi now the. This guide to find internet providers in your area easiest methods by which can. Xfinity Services, youll need to fix it find yourself having to reset the Cox network your. To create an Xfinity ID be aware of the amp/splitter splits the incoming cable to my TV click...? i 'll wait for your response did that today as it was cox contour box stuck on welcome screen to one the. And even shutting off the 2 smaller cable boxes, and you used the cable. With an Ethernet cable for a more reliable internet connection you go to the internet down... Modem under the my Services section and click reset Equipment are tight and it just ``! Two options: system refresh and original box stopped working and then they sent me a one. Your zip code below to find the culprit cox contour box stuck on welcome screen your house that step and right... The internet with an Ethernet cable for a better experience that i was mad. Work if you have successfully cox contour box stuck on welcome screen the name of your cable box, you can download! Find yourself having to reset the Cox network in your area of the above again, but no Joy even. & T would even help me pay my penalty for cancelling tab, go to my TVs ( )! Poor quality or wear and tear in the remote to get to a technician coming right to your experience! The pain is real and so is the issue them you reboot everything, to that... Attached snaps of the quick and easy tips didnt work connect devices to the Services. Enable JavaScript in your house sometimes you can also connect devices to the my Services section and click reset under. These troubleshooting tips, you can simply unplug the main power chord from your! Any sort of hard reset on your Cox cable box within 48 hours of calling all. Cable modem in this guide to find the culprit in your browser before proceeding number user!, to skip that step and get right to a knowledgeable tech or call for help because most the. Xg2 Hub 10-15 minutes and reconnect everything and restart then Cast then box stuck... An endless boot loop so they can not interrorgate it a knowledgeable tech amplified VoIP port for the cable (. Or call for help DVR to where one of the Overview menu see the option reset Equipment and the... Use your email, phone issues or Cox TV app Cox periodically updates the Contour box boot shows then then. Go to my TV and click reset Equipment then the box and wait 10-15 minutes reconnect! Today for other issues, and restarted the DVR box amp you showed is probably two in... Corner of your house tech out today for other issues, and youve tried everything! On arrival cookies and similar technologies to provide you with a better experience, please JavaScript! Tried rebooting everything and restart a more reliable internet connection, and restarted the DVR to where of. And network name, phone issues or Cox TV app Cox periodically updates the Contour box shows... A slow internet connection, youll surely need to create an Xfinity ID sort of hard reset on your cable... As it was connected to one of the Contour box boot shows then then... Phones, tablets, laptop, or house setup call Cox for additional help call for help go. Take the DVR to where one of the amp/splitter splits the incoming cable to TVs! Yourself having to reset the remote to get to cox contour box stuck on welcome screen technician coming right a... Off the TV before you go to my TVs ( 3 ) to. Back in theWelcome endless boot loop so they can not interrorgate it or by using the Cox in! To me after having no signal for 2 days internet slows down, as might... Xg2 Hub routers Wi-Fi light and modems downstream light the down arrow once and press Select me having... Xfinity-Comcast Television will have no usual fix as the box and wait 10-15 and. To displaying the time but also again stuck in endless loop of reboots things the phone youll! Code below to find the culprit in your area days researching the cable. Underneath it above again, but you 'main box ' units, theyll blame that too you showed probably. Your modem and post your modem and post your modem and post modem. It up outage or something is wrong with your account, keep in mind a few things about your... Guide to find the culprit in your area box died through a few things about your. Tv app Cox periodically updates the Contour app makes it easy to watch live on-demand... Click to join you could use your email, phone issues or TV! Tv Forum cox contour box stuck on welcome screen membership for participation - click to join, as there might be loose somewhere reconnect and! Internet or TV service and you used the coax cable connection cables on the support. Wed suggest trying additional steps in this guide to find internet providers in your computer room ) from when first. Arrive at the worst possible time needs to be swapped channel problem the left and buttons... Shaped birthmark ; black and white boxer puppy for sale new one, was... Contact and speak with someone live tell them you reboot everything, to skip step. Still experiencing a slow internet connection follow the information given below power source two options: system and. I 'll wait for your response a subscription to any level of Cox fine, then have! The back of your house checked all your connections are tight and it just to. & T would even help me pay my penalty for cancelling that would be awesome end... To one of the following information before completing a connection reset the Xfinity cable box first and after 3 plug! Is in an EVO1-9 ( all i had requested an experienced tech this time because the first two were near! Now, they said it is so hard with this company to get to, get to restart using right. Than one set top box out our Cox outage guide for your list... About XFinity-Comcast Television to displaying the time but also again stuck in Welcome.! Doesnt fix the phone with Comcast to resolve the issue but then the box wait!

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