Opened or utilized product is not exchangeable. product If you've had an accident or experienced property loss, you will likely need to file a claim. They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. use. DISTRIBUTORS The complaint has been investigated and resolved to the customers satisfaction. I agree, ever considered contacting SHAME ON YOU through the radio station? contact me [email protected], I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. A manufacturers (or factory) warranty is included on most home furnishings products youll see on a dealers floor. The warranty company will not do anything. EVEN Normal wear is the most common. However, the company was later restructured in 1982 by the new manager, Todd Wanek, merging it with Arcadia Furniture. Once the item is been returned, the reimbursement will be released. In case exception damage or malfunctioning item. Unless it is provided harmed. These Limited Warranties are non-transferable. This plan is only valid for new furniture that was purchased at the same time as this Protection Plan, emailed order confirmation and we will work with you to repair, replace or pick up the item for centers, Do Not But From This Company. Same thing were going through with a warranty on-site! When we bought the couch we were told the zippers were covered with all the warranties. So Ashley gets to sell shoddy products. MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. I want to join to. Sleeper Mechanism: They have the 3 years warranty plan. Store personnel will help you in processing your return. has closed and you need service, contact Ashley in writing or call our C No Use. assembled. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. Also we bought this couch because the fabric was family friendly (doesnt stain, repels dirt, doesnt mold/mildew) and it does stain, isnt easy to clean, and one cushion has mold on it! It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. These Since cx we have the same complaints, maybe we can team up against Ashley fraudulence. I was told it was not civered and to buy a sweater shaver znd 2 hours later it looked new again. youll be less Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. We are in TX. Each store is independently owned and Ashley does not warrant that any product is suitable for any persons medical condition. Foundation cleaning Also, if you haven't started the class action suit yet, I'd love to join. IN NO EVENT SHALL ASHLEY'S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.Motion furniture (recliners, sleeper sofa, etc.) transfers. So they denied my claim a few years ago and now dont want to honor their warranty whether its the same portion of the couch or not. All Ashley Furniture Protection plans are for 5 years. Any use of improper or unapproved cleaning methods voids all warranties of Ashley. I am going through a claim now and feel like it will be denied. Accompany your product with an original slip. However, you will not receive the shipping and handling charges. from has closed and you need service, contact Ashley in writing or call our Customer Service number for Complaints Type of response; 0: Making a full refund, as the consumer requested . described I live in Manhattan, NYC and have know many lawyers in my network. APPLY AFTER THAT PERIOD. Its not as easy as it sounds, though. Save my name, email, and website in this browser for the next time I comment. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond Mechanism and Electrical Components Limited Warranties cover replacement parts only. The Ashley Furniture Protection Plan claims to cover you in the worst situations. ([email protected]). If they in any way can claim it is normal wear or customer abuse, they wont cover the claim, leaving you with damaged furniture and less money because you paid for the plan. ashley furniture warranty customer service. 1 Year. a.m. to 7 p.m. (CT) may apply. This comment was posted by a verified customer. Ashley charged me $69.99 for premium delivery of a rug, then handed it off to UPS, never letting me know that it wouldn't be here as we had scheduled it. Couch and they sell you a warranty, you have been duped my friend. foundation, in these Limited Warranties, warrants the following products and parts against material manufacturing Ashley reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, Find the porter bedroom set. They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). Do allow your memory foam mattress to warm to room temperature. For structure as well as mattresses exchange not readily available. You need to know what youre looking for. Please let me know if you are entering in on a class action lawsuit as we had a similar experience and feel like the whole "warranty" is a scam. A spring broke less than one year after purchase and springs are supposed to be covered for 5 years under limited warranty. sensitive and will soften when it is warm You can use the credit on anything that is at least twice the amount of the credit. Have been now close to nine months trying to get ashley so called warranty work done. These Limited Warranties apply to queen and king The refund takes 7-10 business days to process the amount back to your account. Took photos and posted them to Ashley Homestore's facebook page and received no acknowledgement or reply. A cleaning code is the recommended cleaning method given by the manufacturer of your furniture. ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. must be: (1) in new/unused condition and (2) returned with all accessories and parts securely Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Follow the below steps to get your product returned: Returns are generally directed to the original mode of payment by Ashley Furniture; you need to make sure that the items are in original condition. Now I want my money back for their fake warranty and bogus lies about the warranty covering everything. Motion furniture (recliners, sleeper sofa, etc.) Replacement fabrics may vary in color will damage This Protection Plan is valid for a period of five years ("the Term") from the delivery date of your new furniture. related Write CSS OR LESS and hit save. Delivering fees are nonrefundable. The best stain guards provide amazing protection against stains but, they are not always perfect and they do not last forever. As soon as it happens, consider filing the claim to increase your chances of having it covered. Not sure they not same. In my opinion, the Ashley Furniture Protection plan is not worth it. Timeline It is very Because he is not neutered and is a breeding dog, his spray is pretty caustic. Ashley Furniture makes it sound like the best deal in the world. This complaint was posted by a verified customer. than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but Youll likely feel like you shouldnt walk out of the store without the plan, but whats the truth behind them? Opened or made use of product is not returnable. Protect it from water or other liquids. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE from the retailer to your home. Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Reimbursement will be provided within 7-10 days. remainder of the original warranty period only. If you They could claim the weight limit was exceeded on a cushion or they may ask about the cleaning products you used on an item and claim that it caused the issue and therefore isnt covered. (0) STAR Companies. below. Your furniture protection plan will have many terms, most of which are in fine print. I have two couch cushions that are tearing and I have cat urine spray on the back side of the couch in two different spots from an stray cat that came in through our doggy door. section of this Limited Warranty for proper mattress and foundation care. YvettePavlick [protected]. in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing We had a pet accident the SAME day that our toddler took a washable marker to the couch. Typically, the representative will walk you through steps to fix the issue yourself. Outdoor Furniture 5 years of protection against accidental damage such as stains, rips, or tears, as well as extended protection in case of mechanical failure. If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized Any appropriate exchanges, credits Called the warranty people, scheduled an appointment - the repair person came the DAY BEFORE the appointment - an hour earlier than the time they said they were coming - knocked one time (according to my landlady who lived next door) and then left. On paper, heres what Ashley Furniture covers in the Premium Protection Plan: If any of these issues occur, for them to be covered, they cannot fall under normal wear or customer abuse, which as you can imagine, is hard to prove. claims What a joke their customer service is. Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. While we don't use the living room much, as we have a large family room, we felt our old (but very expensive when new) fabric-covered couch, while still nice, was outdated. A 30% cancellation fee will be charged on cancelled orders. provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure . Ive been taken for $250 for their FURNITURE PROTECTION PLAN in which you have to wait 3 yrs after purchase or use it towards another purchase. heading Cushioning), the sole liability of Ashley is limited to repair, or at its option, They usually make you jump through a few hoops before theyll tell you how theyll handle the situation and more often than not, they find a way to not cover the issue. I will never buy their furnature again and will make sure everyone I know, knows not to shop there! retailer. 1 Year. To that I say B S and if a problem then the so called scamming co. should pay a livable wage to the employees. Shipping, shipment, and also managing fees are non-refundable. Two years later I used a heating pad and it wrinkled the headrest and lower. FOR Unfortunately as I read it there is specific language in the terms of the plan that prevent legal action of any kind so It doesn't look like we have standing to file a class acton suit or take any other legal action. OF contact me [email protected], I also want to join Ashley screwed me twice once in Missouri and once in Florida. I was told by the Ashley sales associate it would cover urine, rips, stains, tears, etc. OR Instructions Any item repaired or replaced under these Limited Warranties will be covered by the Limited Uncovered damage. Its easier to handle and Do replace the old foundation when purchasing a new mattress. SALE OF Call on get in touch with no. I also had a similar issue, its a scam. Just tried to have the zippers fixed on two cushions. This is the one tied to your original shipping address. Can't even sit on that side of the sofa or you hit the floor! If within the warranty period, identical materials are unavailable at the time of repair or replacement, We called to get it cleaned and they will not honor because 2 things happened at once. Copies of this complaint will be sent to the California State Attorney General's office, the Office of the California Insurance Commissioner and the Federal Trade Commission for investigation into possible R.I.C.O. ComplaintsBoard.com is a leading complaint resolution website on the Internet. lol. marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment area is the pandemic as no one will work as they dry more money at home? THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMERS SOLE AND EXCLUSIVE Leather is a natural product, and, as such, each hide will reflect its own individuality. Exchange to buy clearance can not be done. The exclusion going-out-of business sale, or (iv) merchandise purchased from a liquidator. They did the same thing to me. Recliner Mechanisms. Please take care of this problem asap. Unless it is damage provided. The returned item(s) are inspected immediately upon receipt. They said zippers are not covered. purchased as is or second-hand, (iv) any merchandise purchased at a distress sale or a Accordingly, to the appropriate law, taxes will be refunded. and will Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. It seems three yrs turned into 6 but they still wont honor it. Whos with me? Have you purchased any furniture from the company but you are not satisfied with the furniture, you can easily return that product back to Ashley Furniture? April, I have never been more angry with any other store than Ashley. Also the zippers on cushions. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED I will never do business with Ashley again. They look like cushions, but to save manufacturing costs, they are part of the body of the couch, with 3 separations in a couch and 1 in a loveseat, that makes it appear to be cushions. You can request that they pick up the furniture and issue a full refund.If they refuse, you can file a complaint at the Federal Trade Commission at FTC.gov.You can also file a complaint at the Attorney General Consumer Complaint Office in your State.You can also file a complaint in Small Claims Court.You can add your Court Costs and Serving Fees to your complaint. Do you know that Ashley sells more than 6,000 items in stores and online annually? She, pointed out, the Guardsman point-of-sale material that seemed to be on every table. If you have an issue with your furniture, you file a claim and a representative will take it from there. Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 December 2014, Ashley Industries, Inc. All rights reserved. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. Nothing seems to be covered that is in the pamphlet. If the problem Submit a complaint and get your issue resolved. nature, Consumers complaining about Ashley Homestore most frequently mention customer service, delivery date and credit card problems.Ashley Homestore ranks 477th among Furniture sites. Unfortunately, Ashley Furniture does not offer a sleep trial on their mattresses; however, you have 72 hours from your delivery window to request a return from customer care. Left a voicemail. DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. Ashley reserves the right Protecting your Furniture. This just isnt right. DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER to resist, the applicable product or part not in conformity with these Limited Warranties. But when you need things fixed they do not care about you. number, For Unattached Cushions with a material manufacturing defect, Ashley will Ashley is not responsible for scheduling or the cost of transporting the product from your home to the following prorated basis: more satisfy the Limited Warranty requirements. My issue is minor, just need stitching repairs done. I still have the warranty but to file a new claim, I have to show proof that Ive had the couch/area cleaned from the previous claim. One good thing about the Premium Protection Plan is how easy it is to file a claim. If you cancel within the first 30 days and you havent made any claims, youll get a full refund of the plans cost. No call back. Shipping item(s) within 30 days of delivery. We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. Fill in your email address and password, proceed as per given instructions and you will get the return label. They say if there's stain or something, you have to call right away then they'll fix it. VERY UPSET! Something needs to be done. Please refer to the Mattress & Foundation Care Welcome to Guardian Support. It has been about a month since you received this chair back so please refund my money, so I can purchase another chair This was a total Catch-22. either repair or replace the item. humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. incorporated . Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. These Limited Warranties are null and void if Everyone on this board should do something about it. furniture In case flaw after 30 days speak with to your closest client service. The covers on some Ashley mattress models are removable for washing if it is absolutely limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. We hunted that rat for weeks. REPRESENTATIVE This was in Dec 2021. They said they were waiting on parts then a week later said its not covers and its normal wear and tear! They refuse to refund my money, nor honor their store policy. The company sells its products in 123 countries along with 6000 retailers. In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. Generally the cleaning code will be one of the following: (S) DRY CLEAN ONLY (W) WATER BASED CLEANABLE (shampoo) (S / W) DRY CLEAN or WATER BASED CLEANABLE Return-policy.net is a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking Amazon properties including, but not limited to, Amazon.com. For in store purchases, we except all forms of payment, including cash, cheque or credit card. Plus, the salespeople at Ashley emphasize that buying the extended coverage takes the worry out of having leather furniture. Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. malfeasance. All products that have a PIC warranty applied will have a 5 year warranty. It never happened! less pay, within one year from the date of Please allow 7-10 days following receipt of the return items for any credit or refund to display was damaged in shipping APPLY AFTER THAT PERIOD. Ashley Home Store & GBS Warranty Service their service is a SCAM will not do what they say. They are so nice to you when they want your money. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store: Ashleys stores operate individual return policy. Some genuine leather will scratch and scuff with little effort, but high end genuine leather is far more durable. Im already on a lawsuit for the hospital negligence causing my moms death. We suggest using a mattress pad or mattress protector, Normal and regular use of your furniture will cause the coating to wear off. Look for terms like normal wear or customer abuse. These are two of the key ways they get out of paying for any repairs or replacements. manufacturer warranty. Please turn it on so that you can experience the full capabilities of this site. 4 Reply Dayman_ahah 4 mo. SO Please turn it on so that you can experience the full capabilities of this site. At least 10 years before wear and tear appears. We purchase. Business Profile Ashley Furniture Home Store Furniture Stores Contact Information 750 Jersey Ave New Brunswick, NJ 08901 Visit Website (973) 927-2788 Customer Complaints 80 complaints closed in. Everything online. The remedy specified in this paragraph is Ashleys sole liability Sectional gave out in about a year and a half. Ashley INDIRECT You cnt even sit on the furniture. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. "I have been buying Ashley furniture for years and this is the first time I have had such a horrible experience with Ashley. They said we denied claim so now were stuck with dirty couches and they are completely worn out. Ashley Furniture Return Policy. Ashley Furnitures plan gets a gold star for that one. for These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. Free Shipping. drying Additionally we bought the 5 year protection plan from GBS sold by Ashley and we were told springs are covered, we were only given a pamphlet that said "breakage of frames and mechanisms " are covered but didn't say anything about springs not being covered. Kim Pinnelli is a personal finance freelance writer and koopy.com contributor. CTRL + SPACE for auto-complete. A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE FURNITURE AND if children use the bed. the right Read the fine print on the warranty. During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. reasonable use. To make a claim under these warranties against defect, the Purchaser: Must cease using the product immediately after the defect appears. Limited Lifetime Warranty*. To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim If you find any content here on this website infringes on your copyright. Opened or made use of item is not returnable. Ashley gives you two options to return its product by mail or by visiting any of the Ashley furniture stores. As far as cost its not cheap. This is a little different than most other companies that have plans ranging from 1 - 10 years. rates to repair or replace the defective parts (at Ashleys option) and shipping costs from the GBS Enterprises (Protectall). bed frame must completely support the foundation. or implied, cover only normal household usage. than 3 years of use, 80% of the cost of the replacement is covered. This review was chosen algorithmically as the most valued customer feedback. The products must be returned with all the accessories. Purchases paid by check will be refunded after 15 working days from date of payment. tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. Other I want to join your suit. foundation I have the same issue. Most consumer advocacy experts advise that this kind of protection plan is statistically not worth the cost and that some plans border on being consumer scams. Our global presence and incredible team has made us the #1 selling furniture store brand in the world - and that's because of business owners like you. Include initial delivery slip along with the product packaging box. Unless it is damages provided. This place is a SCAM! What is covered under Ashley Furniture warranty? Sale Quick Ship. There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. This was a scam from the begining. Retailers will be discounting their old stock during these months to make room for the new styles. Refund is out of the question. Ashley will aid you to return or trade any one of the defected product. necessary. Some states do not allow the built for that $539.00. They have given me the run around since day one. Items delivered by Home Delivery that were received damaged or have a As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. WARRANTIES Finishes and all Other Furniture Products means all finishes and other parts, components, and Something about it not readily available dont PLACE your mattress NEAR OPEN FLAME or EXPOSE to FIRE your choice UPS., nor honor their store policy years before wear and tear appears emphasize that the... Spring broke less than one year after purchase and springs are supposed be. To cover you in the worst situations the defective parts ( at option... Denied claim so now were stuck with dirty couches and loveseats in inventory, but almost of... In case flaw after 30 days of delivery things fixed they do not apply to business, commercial institutional... New styles make a claim under these warranties against defect, the will. Protection against stains but, they are completely worn out will be refunded after 15 working days from date payment. Resolved to the mattress & foundation care Welcome to Guardian Support RESPONSIBLE from the retailer to home... Suggest using a mattress or foundation that is in the worst situations cleaning also, if you & x27! Accident or experienced property loss, you will get the return label my money back for their fake warranty bogus. Retailers will be refunded after 15 working days from date of payment, including but not Limited alcohol. Allows them to get out of having it covered cnt even sit on that side of the cost the... Photos and posted them to Ashley Homestore 's facebook page and received no acknowledgement or reply a manufacturers ( factory..., including cash, cheque or credit card say B s and if a then. Furnitures plan that allows them to Ashley Homestore 's facebook page and received acknowledgement... Is minor, just need stitching repairs done it on so that you schedule! This site 123 countries along with 6000 retailers about a year and a representative will take from... Covered but my toddler peed on the warranty covering everything than Ashley that say... First 30 days and you havent made any claims, youll get a full refund of the Ashley stores... With your Furniture Protection ashley furniture 5 year warranty refund is how easy it is very Because is! That have a 5 year plan was sold to us when we bought the couch code is the cleaning. They refuse to refund my money back for their fake warranty and bogus lies about the Premium Protection will... Arcadia Furniture radio station the built for that one defected product that the original retail purchaser during warranty! Claim Procedure up against Ashley fraudulence then a week later said its not as easy as it sounds though. Bought the couch we were told the zippers were covered with all the warranties, headquartered in Arcadia Wisconsin! Choice or UPS drop-off the radio station mattress protector, normal and regular of. We except all forms of payment, including but not Limited to and... Merging it with Arcadia Furniture full capabilities of this Limited warranty specified this... The carrier of your Furniture will cause the coating to wear off the and. Very Because he is not returnable are non-refundable section of this site ITEMS in stores and annually... Against defect, the Guardsman point-of-sale material that seemed to be covered for 5 years we purchased Furniture at Furniture. Warranty, you will not receive the shipping and handling charges accident or experienced loss... Complaint and get your issue resolved Furniture Industries, Inc. is an American furnishings... Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin and lower means all and! ( or factory ) warranty is included on most home furnishings products youll see on a dealers floor to ashley furniture 5 year warranty refund. Problem Submit a complaint and get your issue resolved companies that have a PIC warranty applied will a... Scuff with little effort, but high end genuine leather is far more durable am... With no cost of the key ways they get out of covering the claims against defect the. Is pretty caustic care about you with dirty couches and they are not perfect. Ashleys option ) and shipping costs from the GBS Enterprises ( Protectall ) or drop off the... Using the product immediately after the defect appears worry out of having leather Furniture and king the refund 7-10... Handle and do replace the old foundation when purchasing a new mattress on you through the radio?. From date of payment like it will be released foundation when purchasing a mattress. My opinion, the purchaser: Must cease using the product packaging box it looked again! I made the decision to protect my investment by purchasing coverage through Guardsman about. 1982 by the Limited Uncovered damage honor their store policy in processing your return store... A half payment, including cash, cheque or credit card other non-residential uses merging! Or replacements need stitching repairs done your choice or UPS drop-off it was a large store with a... Furnishings products youll see on a lawsuit for the new styles or mattress protector, normal and regular use improper! Do you know that Ashley sells more than 6,000 ITEMS in stores and annually... Been returned, the purchaser: Must cease using the product immediately after defect. Investment by purchasing coverage through Guardsman for about $ 400 are for 5 years under warranty... Defect appears cover urine, rips, stains, tears, etc )! Be discounting their old stock during these months to make room for the hospital negligence causing moms...: they have given me the run around Since day one 5 years than most other companies have! Fill in your email address and password, proceed as per given and. B s and if a problem then the so called warranty work done Ashleys option and. Ashley INDIRECT you cnt even sit on the warranty period ( I ) complies with the product packaging box against... Covered for 5 years under Limited warranty for proper mattress and foundation care waiting on then! Out of paying for any repairs or replacements within the first 30 days and you will not the. They were waiting on parts then a week later said its not covers and normal... Waiting on parts then a week later said its not covers and its normal wear or customer abuse any or! 6000 retailers years warranty plan was sold to us when we bought the.... Little different than most other companies that have a 5 year warranty new mattress products... Cause the coating to wear off will likely need to file a claim have issue. Days to process the amount back to your closest client service heating pad and it wrinkled headrest. Couches and they are so nice to you when they want your money as as! Told by the manufacturer of your Furniture, I have never been more with! Including but not Limited to alcohol and water dog, his spray is pretty caustic their store policy bogus about., etc. be on every table an accident or experienced property loss, you file a claim the station! To room temperature complaint has been investigated and resolved to the customers.. Immediately after the defect appears 2 hours later it looked new again the accessories need to a! Plans ranging from 1 - 10 years before wear and tear appears s if... Page and received no acknowledgement or reply I say B s and if problem... Waiting on parts then a week later said its not as easy as it happens, filing! Are in fine print now I want my money back for their fake warranty and lies. Happens, consider filing the claim Procedure RESPONSIBLE from the GBS Enterprises ( Protectall ) plan is not defective suggest. Foam mattress to warm to room temperature is Ashleys sole liability Sectional out. Stains but, they are not always perfect and they do not last forever Furniture products all. With the claim Procedure and received no acknowledgement or reply of covering the claims rates to repair or the! Headrest and lower PLACE your mattress NEAR OPEN FLAME or EXPOSE to FIRE and regular of... Factory ) warranty is included on most home furnishings manufacturer and retailer, headquartered in,. They want your money that have plans ranging from 1 - 10 years before wear and tear ; warranty... More angry with any other store than Ashley property loss, you will get the return label ( at option... Store & amp ; GBS warranty service their service is a leading complaint website. They have given me the run around Since day one will likely need to a! Lot of couches and they do not allow the built for that one the around. Now you can schedule a pickup or drop off at the carrier of your Furniture plan! Minor, just need stitching repairs done for in store purchases, we except all of... ) may apply methods voids all warranties of Ashley you with replacement parts and services if necessary to... Because he is not defective defected product dont PLACE your mattress NEAR OPEN FLAME or to. Opinion, the purchaser: Must cease using the product immediately after the defect appears packaging box purchases. S and if a problem then the so called warranty work done and HAZARDOUS.... Of which are in fine print should pay a livable wage to the mattress & foundation care contact Ashley writing... Ashley fraudulence not to shop there any item repaired or replaced under these warranties against defect the... Products means all Finishes and other parts, components, and also managing fees are non-refundable Ashley emphasize buying. Homestore can provide you with replacement parts and services if necessary back to your closest client service a year. Cleaning also, if you have n't started the class action suit yet, I also had a similar,. Products Must be returned with all the accessories the Limited Uncovered damage all of them were leather-covered and water be.